Job Title: Amazon Account Manager (UAE & KSA)

Location: Egypt
Reports to: UAE Retail channel manager
Employment Type: Full-time

Job Summary:

We are seeking a detail-oriented and proactive Amazon Account Manager to oversee and manage our complete Amazon operations in the UAE and KSA. This role will be responsible for all aspects of the Amazon business, including order processing, catalog management, delivery coordination, promotional planning, and performance reporting. The ideal candidate has strong e-commerce experience, a deep understanding of Amazon’s Seller and/or Vendor Central platforms, and the ability to drive operational efficiency and sales growth.

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Key Responsibilities:

• Account Management:
• Manage day-to-day operations on Amazon Seller and/or Vendor Central (UAE and KSA).
• Handle order acceptance, stock availability, and delivery coordination.
• Ensure product listings are accurate, optimized, and up to date.
• Logistics & Operations:
• Coordinate with internal teams and Amazon to ensure timely deliveries.
• Monitor shipment status, troubleshoot delays, and ensure adherence to SLAs.
• Manage inbound and outbound shipment plans (FBA or Direct Fulfillment if applicable).
• Marketing & Promotions:
• Plan and execute promotional campaigns (e.g., Prime Day, White Friday).
• Liaise with Amazon AVS and marketing teams to maximize visibility and conversion.
• Ensure A+ content, brand stores, and imagery are in line with brand guidelines.
• Analytics & Reporting:
• Track KPIs including sales, returns, availability, and Buy Box ownership.
• Analyze performance reports and generate weekly/monthly updates with insights.
• Identify growth opportunities and take corrective action where needed.
• Financial Reconciliation & Disputes:
• Oversee return reconciliation, chargebacks, and financial disputes with Amazon (shortage claim, returns, and COOP calculations).
• Monitor payment cycles, reconcile discrepancies, and raise claims when necessary.
• Ensure proper documentation and follow-up for all financial matters related to the account.
• To ensure necessary reports and data are available as required from the portal.
• Uploading of Tax Invoices in Amazon Portal both in KSA and UAE
• generating promotion claim invoices from the portal, comparing them with the sales report, and preparing the claim report to ensure alignment with the promotion details.
• The Account Manager should also communicate with the Amazon team to ensure that the promotion claim invoices are released no later than 15 days after the end of the promotion period.

 

• Compliance & Pricing:
• Ensure compliance with Amazon policies, including pricing, content, and logistics.
• Monitor price parity across marketplaces and align with pricing strategy.
• Contracts Management
• Relationship Management:
• Serve as the main point of contact with Amazon category teams in UAE and KSA.
• Collaborate with finance, logistics, and marketing teams to resolve issues.

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Qualifications:

• Bachelor’s degree in Business, Marketing, Supply Chain, or related field.
• 3+ years of experience managing Amazon accounts (Seller or Vendor Central), preferably in the GCC region.
• Strong understanding of Amazon operations, content optimization, and retail analytics.
• Solid experience with financial reconciliations, returns, and disputes within Amazon systems.
• Excellent organizational, communication, and problem-solving skills.
• Proficient in Excel, Amazon tools (Vendor/Seller Central), and analytical platforms.