Job Title: Quality Assurance & Technical Support Associate

Work Location: Cairo, Egypt DUBAI, UAE

Division/Department: Quality and Technical Excellence

Reports to: Global Director of Quality & Technical Excellence

No. Direct Reports: 0

Full Time    Part Time

Job Summary: The Quality Assurance & Technical Support Associate is responsible for managing  and executing tasks and projects assigned by the Director of Quality & Technical Excellence to support all entities within the organization. The tasks will relate to design and consultancy projects, Field work, and Pre-Sales and after sales dealer support,  and networking configuration and assistance. This may include project coordination and oversite, standard audits, systems commissioning and calibration, and on/off site coordination.

Essential Duties & Responsibilities: ·       Follow up on tasks and project coordination assigned by the Director of Quality & Technical Excellence ·       Network configuration, set up and trouble shooting ·       Support dealers with technical know-how and site supervision ·       Coordination with project teams setting up and executing projects ·       Setup and configure different systems ranging from Network to Audio Distribution to Control ·       Assist project managers regarding design and documentation issues ·       Fielding technical inquiries that arise from project integrators pre-sales and post sales. ·       Perform periodical reviews/audits, of operations and running projects ·       Ongoing research and learning in our industry ·       Perform Audio and Video Calibration of high-performance entertainment spaces ·       Track and report progress to relevant stakeholders ·       Ensure proper documentation of all tasks and issues   Dealer Support ·       Act as a consultant to clients, understanding their specific needs, and providing tailored solutions. ·       Provide dealers with technical, sales and design support ·       Create and develop ways for improved dealer response times ·       Ensure dealer overall satisfaction with GRMS ·       Provide Post Sales and overall technical support, pertaining to core GR Media value propositions and our core brands. ·       Audio (Bowers, Sonance, etc.) ·       Video (Barco, Sony, Stewart, etc.) ·       Lighting (Lutron, Dyanlite, etc.) ·       Automation (Crestron, Josh, etc.) ·       Network WiFi (Alta Labs, etc.) ·       Key Product Categories, or knowledge of such, will help tremendously: ·       Outdoor AV ·       Distributed Audio ·       Distributed Video ·       HiFi Systems ·       Cinema & Media Rooms ·       Etc. ·       Full Brand List (Per GRMS profile/website)

Education Requirements: ·       Bachelor’s in Computer Science, Computer Engineering, , Electrical Engineering or equivalent.

Work Experience Requirements: ·       Home Automation implementation experience ·       Audio/Video related experience (pro and residential)   Required Credentials, Certifications and Qualifications ·       Cedia Certification   Required Experience ·       3-5 years or more experience within the residential systems integration industry or related industry     Required Technical and Job Knowledge ·       Field and theoretical experience in Home technology & Home Cinema ·       Experience in light control ·       Experience in cross functional team collaboration and influencing without authority ·       Experience in simple home networks configuration ·       Experience in Project coordination. PMP Certification is a plus ·       Experience with musical instruments and/or music production is a plus The Ideal Candidate will demonstrate proficiency in: ·       Understanding how to support all our brands ·       Have demonstrated troubleshooting experience (on-site, post sales, etc.), coupled with general knowledge of industry and ‘cedia brands’ ·       Be able to talk to suppliers, negotiate,  as needed ·       Be able to talk to end users or end user reps, as needed ·       Support members of the Service Center team  Required Computer Skills ·       MS Office and Teams proficient